Terms and Conditions

 

⚠️ Scam Warning

Please be aware of fake calls or messages pretending to be from our store.
Our official contact numbers are: 09944488894, 09944488895
We never ask for payments or personal information through any other numbers, social media accounts, or third-party links.
We are not responsible for any loss, payment, or scam caused by communication with unofficial numbers or accounts.

Effective Date: 1.8.2025
Website: https://www.xmaxmyanmar.com
Business Name: XMax
Email Contact: [email protected]

1. Acceptance of Terms

By accessing or using our website or services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our site.

2. User Registration

To make purchases on XMax:

  • You must register an account

  • Provide a valid email address, which must be verified

  • A valid phone number is also required

You are responsible for keeping your account credentials secure.

3. Products and Orders

XMax sells Apple device spare parts and Accessories. We strive to provide accurate product information, but we do not guarantee availability or error-free listings. We reserve the right to cancel or refuse any order at our sole discretion.

4. Wallet System

  • XMax provides a wallet feature for eligible registered users

  • Wallet funds may be credited through cashback promotions, refunds, or other special events

  • Wallet balance is non-transferable, non-withdrawable, and can only be used to purchase products on xmaxmyanmar.com

  • XMax reserves the right to change or cancel wallet-related promotions at any time without notice

5. Refunds and Returns

1. Return Eligibility

  • Products must be unused, undamaged, and in their original packaging (including accessories, manuals, and tags).
  • Return request must be made within 7 days from the date of delivery.
  • A valid invoice or order number is required to process a return.
  • Non-returnable items:
    • Special orders or custom parts
    • Clearance or final-sale items
    • Items without original packaging
    • Items damaged due to customer misuse or improper installation

2. Return Process

  1. Contact our support team via phone, Viber, or our website within 7 days of receiving the product.
  2. Provide:
    • Order number
    • Product details
    • Reason for return
    • Clear photos or videos if the product is defective or incorrect
  3. Once approved, you will receive return instructions and a return authorization code.
  4. Ship the item back using a reliable courier. Customer pays return shipping unless the product was incorrect, defective, or damaged on arrival.

3. Inspection & Approval

All returned items will be inspected upon arrival. Refunds or replacements will be processed only if the item:

  • Matches the return reason provided
  • Is returned in its original condition and packaging

If requirements are not met, the product will be returned to the customer at their expense.

4. Refund Methods

Once approved, refunds will be processed within 3–7 business days:

  • Original payment method: Credit/debit card refunds go back to the same card; bank transfers refunded to the same account.
  • XMax Wallet Credit: Refunds may be issued as store credit where applicable.

5. Exchanges

  • Defective or incorrect products can be exchanged at no extra cost, subject to availability.
  • If the exact item is unavailable, customers may choose an alternative of equal value or receive a full refund.

6. Return Shipping Costs

Reason for Return Who Pays Return Shipping
Incorrect item shipped by us XMax covers the cost
Product defective/damaged on arrival XMax covers the cost
Customer changed mind / ordered wrong item Customer pays

7. Non-Returnable Situations

  • Items returned without prior approval
  • Products returned after the 7-day window
  • Missing original packaging, labels, or parts
  • Items damaged due to improper handling, installation, or modification

8. Special Notes

  • Always keep your proof of shipment when returning items.
  • For high-value items, use insured shipping to avoid disputes.
  • Refund timelines may vary depending on bank processing times.

6. Privacy and Security

XMax uses industry-standard technologies and services to ensure your data is protected. We use Google Analytics and other third-party tools for performance, security, and traffic analysis.

By using our website, you agree to our data collection practices. We do not sell your personal information to third parties.

7. Intellectual Property

All content, logos, product data, images, and design on xmaxmyanmar.com are the property of XMax or its licensors. You may not copy, reproduce, or distribute any content without permission.

8. Limitation of Liability

We are not liable for any direct or indirect damages resulting from the use of our website or products. We provide all services and content "as is" without warranty of any kind.

9. Modifications

XMax reserves the right to update or change these Terms and Conditions at any time. Continued use of the website constitutes acceptance of those changes.

10. Contact Us

If you have questions about these terms, contact us at:
📧 [email protected]